Internal vs. External Reporting Channels

Organizations must decide whether to manage their reporting channels internally or outsource them to a third party.

Internal Channels

Pros: Lower direct costs, full control over the process, easier integration with internal culture.

Cons: Perceived lack of independence, potential for conflicts of interest, trust issues among employees.

External Channels

Pros: High perceived independence and trust, 24/7 availability, specialized expertise, anonymity guarantees.

Cons: Higher cost, potential disconnect from internal nuances.

The Hybrid Approach

Many best-in-class organizations use a hybrid model: an external platform for intake (like lisnto.me) to ensure trust and anonymity, coupled with an internal team for investigation and resolution.